Terms & Conditions

Agreement and scope

These Terms form an agreement between you and HRPharmacyUSA regarding your use of https://hrpharmacyus.com/, including browsing, account services, customer support and purchases.

Additional terms may apply to a particular promotion, product, service, prescription process, delivery method or third-party service. If additional terms conflict with these Terms, the more specific terms apply to the extent of the conflict, subject always to applicable law.

Eligibility, authority and accounts

You must have legal capacity to enter into a contract and must be legally permitted to purchase the relevant products. Age-restricted, pharmacist-only, prescription or otherwise regulated products may have additional eligibility requirements.

If you create an account, you agree to:

• provide accurate, current and complete information;
• keep your login credentials secure and not share them improperly;
• promptly update information that changes; and
• notify us if you suspect unauthorised access or use.

If you place an order for another person, you confirm that you are authorised to provide their information and act for them where required.

Health information and medical disclaimer

Website content is general information only. It is not medical advice, diagnosis or treatment and does not replace advice from a qualified doctor, pharmacist or other health professional who can consider your individual circumstances.

Always read product labels, warnings, directions and consumer medicine information. Follow the advice of your health professional. Seek urgent medical assistance for a medical emergency or serious adverse reaction.

Medicines and regulated products

The sale and supply of medicines and other regulated products is subject to applicable federal and state laws, professional standards and supplier requirements.

Depending on the product, we or an authorised pharmacy or health professional may:

• require a valid prescription, electronic prescription information, refill authorization or other documentation;
• verify your identity, age, delivery details, eligibility or authority to order;
• ask health or safety questions reasonably required to assess lawful and appropriate supply;
• limit quantities, refuse supply, cancel an order or refer you to a health professional where necessary; and
• retain records where required by law or professional obligations.

Submission of a prescription or an order does not guarantee supply. A pharmacist or other authorised professional retains independent professional responsibility for any assessment, dispensing or refusal to supply.

Product information and availability

We try to ensure product descriptions, images, availability, ingredients, pack sizes and other details are accurate. Manufacturers may change packaging, formulations, warnings or instructions without prior notice. Images are illustrative and colours may vary by device.

Information shown on the product received, including its label and enclosed instructions, takes priority over general website content. Contact us or a health professional before use if you are uncertain about a product.

Products may be unavailable, discontinued, subject to quantity limits or restricted by location. We do not guarantee continuous availability.

Orders, acceptance and supply

Product listings are invitations to make an offer, not binding offers by us. When you submit an order, you offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges receipt only. A contract for an item is formed when we accept the order by dispatching it or by sending a separate acceptance confirmation, subject to any required prescription, pharmacist, payment, fraud, stock or eligibility checks.

We may decline or cancel an order before acceptance where reasonably necessary, including because:

• a product is unavailable, recalled, restricted or incorrectly listed;
• payment is not authorised or verification fails;
• there is a pricing, description, system or stock error;
• the order appears fraudulent, abusive, unsafe or intended for resale;
• delivery is not legally or practically available to the address; or
• legal, clinical, professional or supplier requirements prevent supply.

If we cancel an order after taking payment, we will refund the affected amount using the original payment method unless another lawful arrangement is agreed.

Prices, sales tax and listing errors

Unless stated otherwise, prices are in U.S. dollars. Applicable sales tax may be calculated at checkout where required. Delivery, handling, prescription, professional or other charges will be displayed before you confirm the order where applicable.

Prices and promotions may change without notice before an order is accepted. We may correct genuine pricing, description or system errors. If an error affects your order, we will contact you where practical and provide the option to proceed at the correct price or cancel for a refund.

Payment, authorisation and fraud checks

You must use an accepted payment method and be authorised to use it. By submitting payment details, you authorise the relevant amount to be charged and any reasonable verification required to process the transaction.

Payments may be processed by third-party payment providers under their own terms and privacy policies. We may delay, hold or cancel an order while conducting reasonable identity, payment, chargeback or fraud checks.

You remain responsible for any lawful fees charged by your bank, card provider or payment service, including foreign transaction or insufficient-funds fees.

Delivery, collection and address requirements

Delivery dates and times are estimates unless we expressly agree otherwise. Delays can occur because of stock availability, prescription assessment, weather, carrier disruption, public holidays, remote locations or other circumstances outside reasonable control.

You agree to:

• provide a complete and accurate delivery address and contact details;
• check whether the address is suitable for regulated, temperature-sensitive or signature-required products;
• ensure an authorised person is available where signature, identity or age verification is required; and
• follow carrier instructions for redelivery, collection or safe receipt.

We may restrict delivery methods or destinations for particular products. Additional charges may apply for redelivery or address corrections where the issue was caused by incorrect information supplied by you, except where law requires otherwise.

Risk and title

To the extent permitted by law, risk in products passes to you when they are delivered to the nominated address or collected by you or your authorised representative. Title passes after full payment has been received.

This clause does not reduce any right you may have where products are lost, damaged, misdelivered or not supplied in accordance with applicable U.S. federal and state consumer protection laws or another applicable law.

Order cancellations and changes

Contact us promptly if you need to change or cancel an order. We will try to assist, but cancellation or amendment may not be possible once payment, prescription assessment, dispensing, packing or dispatch has begun.

A cancellation requested for change of mind may be subject to reasonable costs already incurred, where lawful. This does not affect rights arising from faulty, unsafe, misdescribed or incorrectly supplied products.

Returns, refunds and consumer guarantees

Our products and services come with guarantees that cannot be excluded under applicable U.S. federal and state consumer protection laws. Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation or compensation where a product or service fails to meet an applicable consumer guarantee.

Faulty, damaged, unsafe or incorrect products

Contact us with your order details and, where useful, photographs or other information about the issue. Do not use a product that appears damaged, contaminated, tampered with, incorrectly labelled or unsafe. We may ask you to retain or return it so the issue can be assessed, provided this is reasonable and lawful.

Change of mind

Unless we publish a separate change-of-mind policy, we are not required to accept a return merely because you changed your mind. For health, hygiene, safety, prescription and regulatory reasons, medicines and certain personal-care products may not be suitable for resale once supplied, opened, used or improperly stored.

Refund method

Approved refunds are generally made to the original payment method. Processing times can depend on the payment provider. Delivery charges will be handled according to the reason for the return and your rights under applicable law.

Product recalls, adverse events and safe disposal

If a product is recalled or subject to a safety notice, follow the instructions provided by us, the manufacturer, supplier, pharmacist, regulator or health authority. Stop using the product where instructed.

Report suspected adverse events or product defects to an appropriate health professional and contact us where the product was supplied by us. Do not dispose of medicines in household rubbish or wastewater where a pharmacy return or another approved disposal method is available.

Promotions, discount codes and gift offers

Promotions may have separate eligibility, timing, product, quantity, location or redemption conditions. Unless stated otherwise, discount codes cannot be exchanged for cash, combined, applied retrospectively or used more than permitted.

We may cancel or correct a promotion affected by a genuine error, misuse, fraud, technical failure or legal restriction, subject to applicable law and any specific promotion terms.

Acceptable use of the website

You must not use the website to:

• break a law, infringe another person's rights or facilitate unlawful supply of regulated products;
• submit false prescriptions, identities, payment details, reviews or other information;
• interfere with website security, availability, checkout, accounts or other users;
• introduce malicious code, scrape the website excessively or attempt unauthorised access;
• resell products where prohibited or purchase quantities inconsistent with personal use; or
• harass staff, health professionals, delivery partners or other users.

We may restrict or suspend access where reasonably necessary to protect users, comply with law, prevent fraud, address security risks or investigate a suspected breach.

Reviews, feedback and submitted content

If you submit a review, question, image, testimonial or other content, you confirm that it is accurate to the best of your knowledge, lawful, respectful and does not infringe another person's rights or disclose confidential or sensitive information without authority.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, moderate, format and display it for operating and promoting our business, subject to privacy and advertising laws. We may remove content that is unlawful, misleading, unsafe, irrelevant or inconsistent with these Terms.

Intellectual property

The website and its original text, design, layout, graphics, logos, software and other content are owned by or licensed to HRPharmacyUSA and are protected by applicable intellectual property laws.

You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, modify, republish, sell, distribute, frame or commercially exploit website content without permission, except as allowed by law.

Third-party names, logos and product marks remain the property of their respective owners.

Third-party services and links

The website may use or link to payment, delivery, pharmacy, booking, analytics, social media or other third-party services. Those services may have their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not control. A link does not necessarily mean we endorse all content, products or conduct of the third party.

Privacy and electronic communications

Our Privacy Policy explains how we collect, use, store and disclose personal information, including health and order information. By using the website, you acknowledge that policy and any collection notices presented when information is requested.

You agree that order, account, security, recall and service communications may be sent electronically. Marketing communications are subject to your preferences and applicable law.

Liability and events beyond reasonable control

Nothing in these Terms excludes or limits liability, guarantees, rights or remedies that cannot lawfully be excluded or limited. We remain responsible for our obligations under applicable consumer law.

To the extent permitted by law, we are not responsible for loss caused by your misuse of a product, failure to follow labels or professional advice, inaccurate information supplied by you, unauthorised account use that you failed to report, or an independent third party outside our reasonable control.

We are not liable for delay or failure caused by events beyond reasonable control, such as natural disasters, severe weather, carrier disruption, utility or internet failures, industrial action, government restrictions, public health emergencies or supplier shortages. We will take reasonable steps to minimise disruption and comply with any non-excludable obligations.

Changes to these Terms

We may update these Terms to reflect changes to our business, website, products, providers or legal obligations. The updated version will be published on this page with a revised date.

Changes apply prospectively unless law requires otherwise. The terms applying to an accepted order are generally those in effect when the order was placed, together with any specific terms clearly disclosed for that order.

General legal terms

Governing law

These Terms are governed by the laws applicable in the applicable U.S. state. Courts and tribunals with lawful jurisdiction may hear disputes. Nothing in this clause prevents a consumer from relying on mandatory rights or bringing a claim in another jurisdiction where the law permits.

Severability

If a provision is invalid or unenforceable, it is to be read down to the minimum extent necessary or severed, and the remaining provisions continue.

No waiver

A failure or delay in enforcing a right is not a waiver of that right. A waiver must be clear and applies only to the specific circumstance stated.

Entire agreement

These Terms, our Privacy Policy and any applicable product, prescription, promotion or checkout terms form the agreement relating to your use of the website and purchases, subject to rights and representations that cannot lawfully be excluded.