Shipping Policy

Shipping charges

A standard shipping fee of USD $30.00 applies when the eligible order subtotal is less than USD $199.00.

• Eligible subtotal below USD $199.00: USD $30.00 standard shipping.
• Eligible subtotal of USD $199.00 or more: free standard shipping.
• The final shipping charge is shown at checkout before you submit payment.

How the free-shipping threshold is calculated

The free-shipping threshold is based on the eligible product subtotal after any discount code, promotion, store credit or other price reduction has been applied. Shipping fees do not count toward the threshold.

If a discount reduces the eligible subtotal below USD $199.00, the USD $30.00 standard shipping fee will apply.

Order processing

Orders are processed after payment has been authorised and any required product, identity, prescription or compliance checks have been completed. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from carrier delivery time. We may contact you if an order requires clarification, additional information or a change before dispatch.

Delivery estimates

Any delivery timeframe displayed at checkout, in an order confirmation or in a tracking message is an estimate only. It begins after the order has been dispatched, not when the order is placed.

Delivery times may vary according to destination, carrier capacity, public holidays, weather, road conditions, regional access and other circumstances outside our control.

Delivery destinations

We deliver only to destinations accepted by our checkout and delivery providers. Available delivery options may depend on the product, postcode, delivery address and any legal or carrier restrictions applying to the order.

If we cannot deliver to the address supplied, we may contact you to arrange an alternative, cancel the affected item or cancel the order and provide an appropriate refund.

Delivery address and customer responsibility

You are responsible for providing a complete and accurate recipient name, street address, unit number, postcode, email address and telephone number when placing an order.

Contact us as soon as possible if an address is incorrect. We cannot guarantee that an address can be changed after processing or dispatch has started. Additional carrier or re-delivery costs caused by an incorrect or incomplete address may be charged where lawful.

Tracking and delivery notifications

Where tracking is available, tracking details may be sent by email or SMS after dispatch. Tracking information is supplied by the carrier and may take time to update after a parcel has entered the delivery network.

Please check the tracking page and any safe-place, collection-point or delivery-attempt instructions issued by the carrier.

Delivery attempts and unclaimed parcels

The carrier may leave a parcel in a safe place, attempt re-delivery or direct it to a collection location, depending on the service and delivery instructions. Identification or a signature may be required for some orders.

A parcel returned because it was unclaimed, refused or could not be delivered may require payment of a new shipping charge before it is sent again. Any refund for a returned parcel may be reduced by reasonable shipping or return costs where permitted by law.

Medicines and restricted products

Some medicines or regulated products may require additional checks, pharmacist review, a valid prescription, age or identity verification, specific handling, or delivery to an eligible recipient or address before they can be dispatched.

We may delay, split, restrict or cancel an affected shipment when reasonably necessary to comply with legal, professional, safety, supplier or carrier requirements. We will contact you when further information or action is required.

Delays beyond our control

We are not responsible for a delivery delay caused by events outside our reasonable control, including severe weather, natural disasters, transport disruption, carrier network delays, industrial action, emergencies, government restrictions or incorrect delivery information.

We will take reasonable steps to assist with a delayed shipment and provide available tracking or carrier information, but an estimated delivery date is not a guaranteed arrival date.

Lost, missing or damaged parcels

Contact us promptly if tracking shows a parcel as delivered but it cannot be found, if the parcel appears lost, or if products arrive damaged. Please retain the packaging and provide photographs or other reasonable information requested to help us investigate.

We may ask the carrier to conduct an investigation before providing a replacement, refund or another remedy. Nothing in this policy excludes any consumer right or remedy that cannot lawfully be excluded.

Changes to this Shipping Policy

We may update this policy when our shipping rates, carriers, delivery services, business processes or legal obligations change. The current version will be published on this page with its updated date.

The shipping charge and threshold displayed during checkout at the time an order is placed will apply to that order, unless an obvious technical or pricing error has occurred.