Protect Yourself

Get urgent help first

Call 911 immediately for a life-threatening emergency, including severe difficulty breathing, collapse, unconsciousness, a seizure or a severe allergic reaction.

If you think someone has taken too much medicine, swallowed the wrong substance or may have been poisoned, call the U.S. Poison Control on 1-800-222-1222. For non-emergency health advice, For poisoning concerns in the United States, Poison Control is available at 1-800-222-1222.

Verify that you are dealing with HRPharmacyUSA

Start from our official website at hrpharmacyus.com rather than relying on a link in an unexpected email, text message, advertisement or social-media post.

• check the complete website address before signing in, uploading a prescription or paying;
• look for misspellings, added words, unusual subdomains or a different domain ending;
• verify unexpected requests by calling or emailing the contact details published on this page;
• do not assume a caller ID, display name, logo or copied website proves a message is genuine; and
• bookmark the official website if you use it regularly.

Information and payments we will not request

HRPharmacyUSA will not ask you to send your account password, full payment-card PIN, internet-banking password or one-time authentication code by ordinary email, SMS or social media.

We will not ask you to:

• buy gift cards, vouchers or cryptocurrency to pay for an order;
• transfer money to an unrelated personal bank account;
• install remote-access software so someone can control your device;
• move money to a “safe account”; or
• ignore a bank, pharmacist, doctor, regulator or police warning.

Recognise common scam warning signs

Be cautious when a message or website:

• creates pressure to act immediately or threatens account closure, legal action or loss of medicine;
• offers a medicine, refund, prize or discount that appears too good to be true;
• asks you to click an unfamiliar link, open an unexpected attachment or scan a QR code;
• requests new bank details or a payment method different from the normal checkout process;
• contains an unusual sender address, spelling errors, inconsistent branding or a copied logo;
• claims a prescription medicine can be supplied without required professional assessment; or
• asks for more identity or health information than appears reasonably necessary.

Protect your account and devices

• use a long, unique password or passphrase that you do not reuse elsewhere;
• enable multi-factor authentication whenever it is available;
• keep your phone, computer, browser and security software updated;
• lock devices with a PIN, password, biometric check or passcode;
• do not save passwords or payment details on a shared or public device;
• sign out after using a shared device and avoid public Wi-Fi for sensitive transactions; and
• review account and payment activity for anything you do not recognise.

Pay safely

Use the payment method presented through our official checkout or another payment method that we have independently confirmed. Check the merchant, amount and currency before authorising payment.

• never share your card PIN, online-banking password or authentication code;
• do not approve a banking notification you did not initiate;
• stop if the payee name or bank details unexpectedly change;
• retain your order confirmation and payment record; and
• contact your bank or payment provider immediately if you notice an unauthorised transaction.

A padlock icon or “https” connection helps protect data in transit, but it does not by itself prove that a website or seller is legitimate.

Protect prescriptions and personal information

Prescriptions, health details and identity documents can be sensitive. Submit them only through an official method that we provide or confirm. Check the recipient before sending information by email.

• provide only information reasonably needed for the order, service or enquiry;
• do not post prescriptions, medicine labels or order details publicly;
• cover or remove personal information before sharing parcel photographs publicly;
• do not allow another person to access your account unless you understand and accept the risk; and
• contact us promptly if information was sent to the wrong address or you suspect unauthorised access.

Buy medicines and health products safely online

Buying medicines, supplements and medical devices from an unknown online seller can expose you to counterfeit, unapproved, contaminated, incorrectly labelled or unlawfully supplied products.

• prefer a trusted U.S. pharmacy with verifiable business and contact details;
• be cautious of sellers offering prescription medicines without a valid prescription or assessment;
• avoid products making guaranteed, instant, secret or “miracle” health claims;
• check that the product, strength, quantity and directions match what you intended to order; and
• ask a pharmacist or doctor when you are unsure whether a product is suitable.

Counterfeit, damaged or tampered products

Do not use a product if its identity, integrity or storage condition appears uncertain. Keep the product, packaging, receipt, parcel label, batch number and expiry details while the concern is investigated.

Possible warning signs include:

• a broken or missing tamper seal;
• unexpected changes in colour, smell, texture, shape, taste or packaging;
• poor printing, spelling errors, altered labels or inconsistent branding;
• a missing, obscured or unusual batch number or expiry date;
• tablets, capsules, devices or contents that differ from a previous genuine supply; or
• temperature-sensitive goods arriving warm, frozen, leaking or otherwise compromised.

Use medicines safely

• read the label, warnings and Consumer Medicine Information where supplied;
• follow the directions provided by your prescriber and pharmacist;
• check the medicine name, strength, dose and patient before each use;
• tell your doctor or pharmacist about other medicines, supplements, allergies and relevant conditions;
• do not share prescription medicines with another person;
• do not change or stop prescribed treatment without appropriate advice, except when urgent care is required; and
• ask before crushing, splitting, opening or mixing a medicine if the label does not clearly permit it.

Storage, children, pets and disposal

Store medicines exactly as directed on the label or packaging. Keep them in their original container, away from heat, moisture and direct sunlight unless different storage instructions apply.

• keep medicines and devices out of sight and reach of children and pets;
• do not leave medicines in a hot car, bathroom or other unsuitable location;
• keep refrigerated products within the required temperature range;
• do not use expired medicine or medicine with uncertain storage history;
• do not transfer medicine into an unlabelled container; and
• return expired or unwanted medicines to a community pharmacy for safe disposal where available.

Delivery and parcel safety

• provide a secure delivery address and accurate contact details;
• monitor genuine tracking information through the carrier or your official order record;
• do not pay an unexpected redelivery fee through an unsolicited message;
• collect medicine parcels promptly, especially where storage conditions matter;
• inspect the parcel for damage, leakage, opening or tampering before using the contents; and
• keep the packaging and contact us if the order is missing, damaged, incorrect or unsafe.

Do not use medicine that may have been exposed to unsafe temperatures or tampering until you receive appropriate advice.

Side effects, wrong doses and accidental exposure

Seek urgent medical help for severe or rapidly worsening symptoms. For a suspected overdose, wrong dose, accidental ingestion or poisoning, call the Poison Control on 1-800-222-1222, even if symptoms have not yet appeared.

For non-urgent side effects or concerns, speak with your doctor or pharmacist. Keep the packaging nearby and be ready to provide the medicine name, strength, amount taken, time taken, age and symptoms.

Do not rely on website information to diagnose a reaction, and do not delay emergency care while seeking an order refund, replacement or response from us.

Product recalls and safety alerts

If you receive a recall, safety alert, correction or quarantine notice, follow the stated instructions. You may be told to stop using, isolate, return or safely dispose of a product.

Do not continue using an affected product merely because it appears normal. Keep the batch number, expiry date, packaging and proof of purchase available.

If you clicked, paid or shared information

Act promptly without communicating further through the suspicious message:

• contact your bank or payment provider if money or payment details may be at risk;
• change the affected password through the genuine website and change reused passwords elsewhere;
• enable multi-factor authentication and review account activity;
• contact your mobile or email provider if your phone number or inbox may be compromised;
• run a security scan and remove unfamiliar remote-access software;
• preserve screenshots, messages, receipts, phone numbers, links and transaction details; and
• contact us through our published details if the scam impersonated HRPharmacyUSA.

Never send additional money to someone claiming they can recover a previous payment unless you have independently verified the service.

Report a scam, product or medicine concern

Report suspected impersonation, fraudulent payment requests, fake websites or misuse of our brand to us using the contact details below. You can also report a scam to the Federal Trade Commission.

Report suspected counterfeit, defective or unsafe FDA-regulated health products, or medicine side effects, through the appropriate FDA process. You may also contact us so we can assess the order and provide product-specific instructions.

Changes to this Protect Yourself page

We may update this page as our website, communication channels, payment methods, services, safety advice, scam patterns or regulatory guidance change. The latest version will be published here with an updated date.

Because scam methods change quickly, always verify an unexpected request through independently obtained contact details, even when it resembles a message you have previously received.