Disclaimer Policy

Scope of this Disclaimer

This Disclaimer applies to the website operated by HRPharmacyUSA, including its pages, articles, product descriptions, images, downloadable materials, forms, calculators, links, customer communications and other online content.

It should be read together with our Terms and Conditions, our Privacy Policy, Refund & Return Policy, Communication Policy and any specific terms displayed for a product or service.

General information only

Content on this website is provided for general information, education and commercial communication. It is not intended to be comprehensive and may not consider your age, medical history, allergies, pregnancy or breastfeeding status, current medicines, symptoms, diagnoses, treatment plan or other personal circumstances.

You should not make an important health decision solely on the basis of general website content. Obtain individual advice from an appropriately qualified health professional where needed.

Not medical, diagnostic or treatment advice

Unless expressly provided through an identified professional service by an appropriately authorised practitioner, information on this website is not medical, pharmaceutical, diagnostic or treatment advice.

Do not use website content to diagnose a condition, determine whether a medicine is suitable for you, replace a consultation, alter a prescribed dose, or start, stop or change a medicine or treatment. Contact your doctor, pharmacist or another qualified health professional for personal advice.

No professional relationship from browsing or messaging

Browsing this website, submitting a general enquiry, subscribing to communications, creating an account or receiving an automated message does not by itself create a doctor-patient, pharmacist-patient, clinician-patient, adviser-client or other professional relationship.

A professional relationship may arise only where a specific service is offered, accepted and provided in accordance with applicable professional, legal and clinical requirements.

Emergencies and urgent health concerns

This website, its forms, email addresses, SMS channels, telephone voicemail and general customer-service channels are not emergency services and may not be monitored continuously.

In the United States, call 911 immediately where an illness, injury or other situation is serious or urgent. Do not delay emergency care while waiting for a website, email, telephone or pharmacy response.

Medicines, FDA-regulated health products and product information

Product descriptions, ingredients, directions, warnings, images, packaging and other information are provided as a general guide. Packaging, formulations, manufacturer instructions and regulatory status may change. Images may be illustrative and actual packaging or appearance may differ.

Before using a medicine or health product, read the current label, packaging, consumer medicine information and instructions supplied with the product. Follow any prescription, pharmacist or health professional directions. Contact us before use if the supplied product appears inconsistent with your order.

References to a product do not mean that it is appropriate, safe, effective or available for every person, purpose or health condition. Some products require a prescription, pharmacist assessment, identity or age verification, or another lawful supply requirement.

Individual suitability, reactions and results

People may respond differently to medicines, supplements, devices, skincare and other health products. Results, benefits, side effects and tolerability vary and cannot be guaranteed.

Statements describing common uses, expected outcomes or other customers' experiences do not establish that the same outcome will occur for you. Stop using a product and seek appropriate advice if you experience an unexpected or concerning reaction.

Accuracy, completeness and currency

We take reasonable care when preparing and maintaining website content, but we do not promise that every item is complete, error-free or current at all times. Information may become outdated because of changes in evidence, professional guidance, regulation, manufacturer information, stock, pricing or technology.

We may correct, remove or update content without notice. If information on the website conflicts with the product label, official consumer medicine information, a regulator's notice or instructions from your treating professional, seek clarification before acting.

Product, price and service availability

Displaying a product, price, promotion, delivery estimate or service does not guarantee ongoing stock, availability, eligibility, supply or acceptance. Prices, offers, product ranges, fulfilment areas and service requirements may change, subject to applicable law and any accepted order.

Prescription medicines and regulated goods are supplied only where all legal, professional and clinical requirements are satisfied. We may decline, hold or cancel a request where supply is unlawful, unsafe, unavailable or cannot be completed responsibly.

Advertising and promotional content

Some website content is advertising or promotional material. We aim to ensure drug and health-product advertising is accurate, balanced, not misleading and otherwise consistent with applicable U.S. requirements. However, an advertisement is not a personal recommendation or substitute for professional advice.

Not all FDA-regulated health products may be advertised to the general public, and additional restrictions may apply to certain medicines, devices, claims and audiences.

Reviews, testimonials and user content

Reviews, testimonials, ratings, comments and other user-generated content reflect the views or experiences of the person who submitted them. They are not necessarily our views and should not be treated as clinical evidence, a guarantee or personal advice.

We may moderate or remove content where permitted, but we do not guarantee that every user statement is accurate, complete, independently verified or suitable for your circumstances. Any publication of testimonials relating to FDA-regulated health products remains subject to applicable advertising restrictions.

Third-party websites, tools and services

This website may link to or integrate with third-party websites, payment processors, delivery providers, manufacturers, information services, social-media platforms or other external services. A link or integration does not necessarily mean that we endorse every statement, product or practice of that party.

Third parties control their own content, availability, security, privacy practices and terms. Access them at your own discretion and review their applicable policies. We are not responsible for external content or services except to the extent responsibility cannot lawfully be excluded.

Website access, downloads and security

We do not guarantee uninterrupted, timely, secure or error-free access to the website. Access may be affected by maintenance, outages, internet conditions, browser compatibility, cyber incidents, third-party systems or circumstances beyond our reasonable control.

Take reasonable precautions before opening links, files or downloads. You are responsible for maintaining appropriate device security, backups, passwords and internet access. Contact us through the details published on our website if you suspect a message or website claiming to represent us is fraudulent.

Orders, forms and electronic submissions

Submitting an order, prescription, enquiry, payment, document or online form does not by itself confirm acceptance, professional approval, dispensing, stock allocation or dispatch. An automated acknowledgement only confirms that information was submitted to or received by a system.

Orders remain subject to verification, payment, stock, delivery, prescription validity, pharmacist review, supply restrictions and any other applicable requirement. You are responsible for checking that information you submit is accurate and complete.

applicable U.S. consumer rights and non-waivable protections

Nothing in this Disclaimer excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including applicable rights under applicable U.S. federal and state consumer protection laws.

Products and services supplied to consumers may carry statutory consumer guarantees. This Disclaimer does not permit us to avoid responsibility for a failure to comply with a mandatory consumer guarantee or other non-excludable legal obligation.

Limitation of liability

To the maximum extent permitted by law, we do not accept liability arising solely from reliance on general website information where individual professional advice should reasonably have been obtained, or from the independent content, conduct or availability of a third-party service.

Where liability may lawfully be limited, it is limited only to the extent permitted by applicable law. This section does not exclude liability for fraud, wilful misconduct, personal injury caused by negligence, breach of a non-excludable consumer guarantee or any other liability that cannot legally be excluded or limited.

Your use of this website is also subject to any valid limitation, allocation of risk or remedy stated in our Terms and Conditions for the relevant product or service.

Changes to this Disclaimer Policy

We may update this Disclaimer to reflect changes to our website, products, services, professional processes, technology, regulatory guidance or legal obligations. The current version will be published on this page with an updated date.

An update does not retrospectively remove a right or remedy that cannot lawfully be excluded.